Mark Osborne argues founders should do manual work themselves to understand workflows and spot inefficiencies. Hands-on tasks aren't a stopgap but the foundation for building scalable systems and operational excellence.
And I think the most important element that a founder should be looking for is effectively figuring out a process. Yeah. And I say that, and it might sound really obvious, but I say this because I'm a really, really big fan of manual work. Like, I actually think that manual work plays a really incredibly important like role in actually establishing a company's operations to be effective and scalable.
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