Mark Osborne questions whether AI should handle plane landings, arguing it works better for cruising and service tasks. He'd rather chat or email with AI than call it, and warns that companies lose customers when voice systems can't connect them to humans.
I wouldn't trust AI to take off or land a plane, but they can fly the 9 hours. Gotcha. Even serve the food. That's the delicate touch. And if you want to maybe get double opted-in data, and I don't like robocalling, but there are certain people that do call into certain companies and will fill out forms or do something online. Omnichannel non-voice like chat, email, texting support. I don't like putting things over the phone. I don't think it's— the voice recognition is good enough. They don't give you enough options and then they hang up on you after you failed 3 times to say, I need to speak to someone. That's right. That you could lose a client.
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