Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

8 Years With ServiceTitan: How Garage Door Medics Tracks Goals in Real Time

11 Jun 2026 · 2 min

Watch on YouTube

1:58

In this testimonial, a representative from Garage Door Medics (Speaker A) recounts the company’s eight‑year journey with ServiceTitan software. They describe the painful transition from a rudimentary pen‑and‑paper system to ServiceTitan, noting the initial challenges but emphasizing how the platform became a game‑changer. The speaker highlights the real‑time dashboard as a key feature that provides instant snapshots of team and company performance, enabling accountability and rapid course correction toward set goals. They stress that continuous updates to the software have consistently improved functionality. Concluding with a strong endorsement, they urge other service‑trade businesses to try ServiceTitan, asserting it can transform operations, and close with a friendly Spanish greeting.

Chapters

One of the biggest things in the trajectory change of our company was ServiceTitan. That was a big change for us. We were on a different software at the time, very rudimentary, and we were just getting by with pen and paper and switched that, and that was just a colossal nightmare. And ServiceTitan came along and it was a game changer for us. We really adapted early, went through a lot of the changes with them, and You know, we've been with them for 8 years and have gone through a lot of the growth and the changes within the software. But everything and every time that they do something, it's just better and better and better. So it's very exciting to be a part of. My favorite is the dashboard. Obviously, the dashboard tells me just a quick snapshot. How are we doing today? How's our team doing? How's our company doing? It's really, really eye-opening because it's really real. It's live, it's real time. And that's what's— I love about it. Gives me the data that I'm looking for. How does ServiceTitan software help us reach our goals? Um, helps us be accountable to ourselves because when we set those goals and we can see them in real time, we can actually kind of navigate and correct course if we need to. So I think that's really helpful, um, having the information that's invaluable for any organization, and having it at your fingertips is really important. So I think it's just one of those things that if you use it correctly, it's going to give you, you know, what you want out of it. My recommendation for anybody that's not using ServiceTitan, if you're in the service trades, give it a shot. You've got nothing to lose. Just give it a shot. I think you'll be eye-opened to the fact that it really will change your business. ¡Hola!