Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Beyond the #GarageDoor: How One Business Owner is Powering His Community #ServiceTitan

20 Apr 2026 · 0 min

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In this brief interview, a business leader explains the annual water drive his Phoenix‑based company runs each summer to provide drinking water to the city’s large homeless population, who suffer especially during extreme heat. He notes that while many people want to help, the demanding 70‑80‑hour work weeks of his staff make it hard to find time for community service. He credits a team member named Tommy with establishing a "culture of giving" that has been embraced by the rest of the crew, enabling the initiative to continue despite time constraints.

We do this water drive every year. Our headquarters is based in Phoenix. In the summers, it gets extremely hot. There's a large homeless population. They don't have water, and that's actually a very serious problem here. I think most people probably want to be generous and be involved in their community, but when you're just working 70, 80 hours a week, it's gonna be very difficult for you to find the time to do those team-building things, to be out in the community, to give.
We can say that Tommy has built the culture of giving, and the rest of the team has all absorbed that,