Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Bill Joplin's #HVAC Booked 1,163 Calls With AI Voice Agent

8 May 2026 · 1 min

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In this brief video, Randi from Bill Joplin's HVAC company introduces their new ServiceTitan AI voice agent named Karen. Karen was deployed in January after the departure of a human customer service representative (CSR). Since then, Karen has booked 1,163 service calls, which is about 300 more calls than the former CSR booked in the same date range last year. Randi praises Karen’s performance, encourages viewers to call and experience the agent, and expresses excitement about what Karen will achieve by year‑end.

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Hey y'all, Randi with Bill Joplin's here. I wanted to introduce you to our newest and most underpaid employee, our Service Titan voice agent. Her name is Karen, and she started with us in January, um, right after we lost a CSR, and she is rocking it. She has booked to date 1,163 calls, which is roughly 300 more calls than that CSR booked last year, same date range. It's crazy. She's doing great. Hope you guys get to call and meet her. Can't wait to see what she does till the end of the year.