Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How Daily Metrics Transformed This HVAC Company

12 Jul 2025

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A short interview excerpt describing a successful partnership between the speaker’s organization and an "A brand" HVAC partner. The partner set very ambitious performance targets after joining the program and met or exceeded them; the speaker attributes this to daily KPI transparency (daily reports showing close rates and ASPs), which motivated teams to chase higher performance and prompted target increases.

I want to hear a specific success story that you've seen in the Guild or Galaxy world at this point. What can owners expect when they join your family? And what can employees of that company expect?
The A brand, right? That was a phenomenal brand when we partnered with them and we worked with them to set really ambitious targets for this year, kind of after our partnership, and they have met or exceeded those targets, which have been crazy high, to the point where I was like, this is crazy. We send daily KPI reports around, right? And so everybody sees everybody else's close rate and they're like, o, oh my gosh, I didn't know that. You get a close rate that high and all of a sudden it becomes possible people start tracking towards that Same thing with ASPs on the server side or the install side. And so really quickly that daily data and those daily KPIs actually unlock what is possible. And you see brands start to chase that and then meet and exceed that, and then we have to raise the target.