Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How Lowry Door's #AI Agent Books 70% of Calls #ServiceTitan

17 Sept 2026 · 1 min

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1:08

In a brief testimonial, a representative explains how Dory, the company's first AI virtual agent, transformed their public storefront operations. Initially, Dory booked only about 10% of calls in its first month, but after implementation it consistently books around 70% of calls. The agent handles inbound calls for home‑service customers, eliminating the stress of missed calls—a critical issue in the industry where missing a call often leads customers to seek competitors. By delegating calls to Dory, staff can focus on other tasks without guilt, improving efficiency and customer capture.

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I am so excited about this little character on our screen. Can you tell us more about who this is?
Yes. So this is Dory. I think when we've kind of looked at her first 30 days, her booking rate was like 10%. Her booking rate now is consistently right about 70%. Dory is our first and original AI virtual agent. One of our challenges that my team faces is we actually work In a storefront that is open to the public. My team is so busy and my staff is so busy and so much stress came from, what if we miss a call? And in home services, missing a call is taboo. We don't ever want to do that because then they hang up and they call someone else, right? So that was a lot of stress. And so having a virtual agent was just a no-brainer for us. My favorite thing about it is I don't feel guilty anymore. So if I ever need to be like, hey guys, real quick, I can get their attention, and I know that they can let Dory take a call.