Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How One #Plumbing Company Hit 30% EBITDA With ServiceTitan #AI

31 May 2026 · 1 min

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In this brief testimonial, Bill Brown highlights a case study of Mr. Drain, a Sacramento‑area plumbing operator, who adopted ServiceTitan’s MAX program (an AI‑driven solution) before the Atlas rollout. By leveraging the program’s capabilities, Mr. Drain dramatically improved business performance: EBITDA rose from 18% to 30%, office staff productivity increased by 400%, field‑technician efficiency grew by 220%, and employees gained more family time. The speaker emphasizes the efficiency gains and the resulting better work‑life balance as key outcomes of the MAX program.

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Just one, I think, really cool case study that we had recently was from Mr. Drain, who operates in Sacramento area, but with generating 30% of his revenue since then by driving more leads, more follow-ups, more customer reviews. And that was before Atlas even came along. So because of his success, when the MAX program did become available, he was one of the first companies to sign up. And what he found was that there was a far more efficient way to run his business that the MAX program was able to unlock for him. So he was able to drive some pretty amazing results. EBITDA went up from 18% to 30%. He said his office staff is 400% more efficient. His field technicians have increased efficiency by 220%. And I think, you know, one of the coolest things that he reported is that employees are now able to spend more time with their families.