Tommy Mello walks through ServiceTitan's Dispatch Pro, a skill-based algorithm that assigns technicians to jobs based on drive time and expertise. The system learns over time and flags revenue opportunities. One company, Wyeth, saw a 54% revenue increase after implementing it.
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54% increase in revenue
What Dispatch Pro has in it is a skill level and we actually add skills to like certain things in tags and the machine actually figures out between drive time what's the best opportunity. The right tech is called dispatching for dollars and it needs to learn a little bit. It's not going to just you turn it on and all of a sudden you're rich. But what it does is it makes a decision over time of who's best to go there. And I haven't found anybody that's not making more money because the machine is actually, it's error free. It's an algorithm. What it does is if you look at statistics there's anomalies and it understands these standard deviations away that are like producing more money for the company. I think some of the companies that are investing in this tool, I think Wyeth saw a 54% increase in revenue which is crazy. We're seeing a massive, massive improvement.