What revenue increase does the speaker claim Wyeth saw using Dispatch Pro?

Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How ServiceTitan Dispatch Pro Increases Revenue | Tommy Mello

5 Nov 2024

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A short video presentation by Tommy Mello explaining ServiceTitan's Dispatch Pro. The speaker describes Dispatch Pro as a skill-based, tag-enabled dispatching algorithm ("dispatching for dollars") that learns over time to assign the best technician (considering drive time and skills) to jobs, producing measurable revenue uplift. The speaker emphasizes the system is algorithmic (low error), detects statistical anomalies/standard-deviation opportunities, and reports large revenue gains (example cited: Wyeth saw a 54% revenue increase).

Questions this video answers

54% increase in revenue

What Dispatch Pro has in it is a skill level and we actually add skills to like certain things in tags and the machine actually figures out between drive time what's the best opportunity. The right tech is called dispatching for dollars and it needs to learn a little bit. It's not going to just you turn it on and all of a sudden you're rich. But what it does is it makes a decision over time of who's best to go there. And I haven't found anybody that's not making more money because the machine is actually, it's error free. It's an algorithm. What it does is if you look at statistics there's anomalies and it understands these standard deviations away that are like producing more money for the company. I think some of the companies that are investing in this tool, I think Wyeth saw a 54% increase in revenue which is crazy. We're seeing a massive, massive improvement.