Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Navigating the New ServiceTitan Dispatch Board

16 Apr 2026 · 1 min

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In this video, Bill Brown walks viewers through the most significant recent updates to ServiceTitan's dispatch board and overall dispatch experience. He highlights the addition of a new vertical view that complements the traditional horizontal view, making the board more accessible on mobile devices. He explains a highly configurable desktop layout that adapts to various monitor setups, providing better information organization. The updated job tray centralizes actions needed to ready jobs for the day or week, streamlining workflow. A new visual guide for unassigned jobs eliminates the need for dummy technicians and associated workarounds. Brown also mentions a suite of supporting updates that further enhance the dispatch experience.

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What would you say are some of the newest updates to the dispatch board that you wish more people knew about? We've made in the last several months some of the largest changes to the dispatch board and the dispatch experience that ServiceTitan has ever had. So I think this is a really good time to, if you're not already familiar with it, hop in and learn more about our new dispatch board and all the features that we've released recently. So things like the daily dispatch board has a horizontal view that you're familiar with, but we also have a new vertical view so you can see your board easier when you're on on the go on a mobile device. And if you have a different setup at your desk with your monitors, we have a better layout of information. It's highly configurable. We have a new and updated job tray where all of your action happens to get your jobs ready to go for the day, for the week, as well as a new visual guide for your jobs that are unassigned. So you no longer have to use your dummy technicians and those workarounds. And then we have a lot of supporting updates that we've made as well.