A short multi-speaker testimonial (YouTube video) from Lee's Air describing their positive experience adopting ServiceTitan software for their home service business. Speakers praise the demo, onboarding, mobile ease-of-use, field-office visibility, streamlined estimates/payments, increased customer satisfaction and employee engagement, and attribute 87% company growth in one year to ServiceTitan.
Most of the successful home service companies are using a software solution. Most of them are unhappy with their software solution. We went through the demo for Servicetitan, and we were just blown away.
I took it to my staff. I said, look, if you had an employee that could do all the things that Servicetitan does, would you be willing to pay that one employee $15 an hour? And they said, absolutely. And I said, that's great, because this is cheaper than $115 an hour employee. And everybody just went silent after that. And that was the end of the discussion. We had to have Servicetitan.
Servicetitan's onboarding process is very well laid out. They've done this plenty of times. They know what they're talking about. Let them guide you through it.
Servicetitan is definitely as easy as navigating on your own phone. As the calls come in, the green bubble pops up. All their information, their job history pops up. And before they even start telling me what's going on, I know what they're talking about without having to ask questions to prolong the conversation. Oh, you already know. Oh, that's great. You guys are wonderful.
Customer service starts in the office, and then you have the field we sold you on the phone. You committed to letting us come out, and now we come out to your.
House, we go through service site, and it tells us what our jobs are having the history is a huge advantage. We can see everything that the office can see.
You can build an estimate. You input the information.
Once it's there, you don't have to rewrite it. You don't have to photocopy. You don't have to do anything. Accepting payments is by far the easiest to do. Your customers get their invoices almost immediately. It just makes the job a lot easier, flows a lot easier.
Being able to track everything keeps me motivated, keeps me driven. They're like, can you do one more call? Of course I can. I need to make sure I'm on top.
We've been able to see higher customer satisfaction. We've been able to see employee engagement skyrocket.
It's made my life at work so much better.
And it's all because of Service titan.
We grew 87% last year. I couldn't have grown 87% without Service Titan.
I would not have even consider another software company.
