Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Power the Nation | Investing in education at Encon Heating & AC

27 Mar 2026 · 1 min

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The video features three speakers discussing Encon Heating & AC's commitment to developing the skilled‑trade workforce. Speaker A explains that the company channels operational savings from using ServiceTitan back into its people rather than pocketing profits. Speaker B describes Encon University, a tailored training program that bridges the gap between trade‑school education and field readiness, accelerating learning and building confidence for young professionals. Speaker C highlights the peer‑learning environment, where trainees collaborate with teachers and each other to solve problems, fostering a supportive “watch my back, I watch yours” culture. Together, the speakers emphasize how reinvesting savings, structured training, and mentorship create a pipeline of capable tradespeople and strengthen the industry.

Chapters

Our journey with ServiceTitan started several years ago. The savings we're able to generate by having good project information, we don't necessarily pocket the profits generated by those savings. We use it to reinvest back in our people.
ENCON University is a tailored program for young professionals that most of them come out of a trade school, but they're not quite ready to go out in the field and perform to the level that we expect them to, or we would hope they We've created this program that expedites their learning and really get them confident enough to walk in and start to do their trade.
It's really good because, you know, during the week you might have found something that gave you some trouble, but you know, at the end of the week you come and you have your peers and your teacher to come and bounce ideas off of, like, "Oh, if I see this again, what should I do?" You watch my back, I watch yours.
Particularly these young professionals, they're like little sponges, you know, they absorb everything. They're a young age. And it's nice to see that you can mold them and you can help them, you know, become really good folks and good professionals.
Young people entering the workforce realize skilled trades are a fantastic way to build a career. We're proud to be a part of that cycle of learning a real skill and then growing their career from there.