This is a YouTube video titled "Product Tour: ServiceTitan Phone Integration" created in March 2017. The content is a product demonstration explaining how ServiceTitan's call center features enhance customer service representatives' (CSRs) ability to deliver personalized, efficient customer experiences through phone integration, real-time data display, capacity planning, and upcoming SMS scheduling capabilities.
Do you want your CSRs to greet callers like strangers or like loyal customers the way American Express does as the first point of contact? You want your CSRs to deliver an incredible customer experience every time they pick up the phone. A seamless booking experience saves time and money while reminding your customer why they chose your brand in the first place. The perfect mindset for their upcoming revenue generating Service call with ServiceTitan's call center features, your CSRS can deliver that perfect experience each time the phone rings. ServiceTitan's phone integration means your CSR screen can pre populate with time saving customer information even before the call is answered. The customer's name, address and contact information is available instantly, allowing your CSR to begin the call with a personalized greeting. Now they'll no longer need to burden the customer to confirm spellings or zip codes, making call times shorter than ever before. Additional valuable data like membership or club status as well as service and equipment history is also displayed, making it simple to pair the right technician to the job. Servicetitan's job type summaries can automatically display custom scripts reminding CSRs to gather the information that dispatchers and technicians will need for further down the line. And if they're a first time customer, ServiceTitan integrates with Google Maps to correct street names and standardize how information is stored. Capacity planning gives CSRs real time technician availability for different time blocks. Now they could spend less time wondering about availability and more time offering support and booking appointments. And soon Servicetitan will also allow your customers to schedule appointments and communicate with you the way they prefer over SMS text messaging. How does ServiceTitan Help your CSRs deliver an incredible customer experience? Reduce call times, greet customers like VIPs pair the right technician to the right job ensure CSRs ask the right questions Google Maps integration standardizes information capacity planning guarantees technician availability SMS scheduling Coming soon.
