Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

ServiceTitan Mobile 2.0 Job Details - Testimonial

13 Dec 2017

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Short testimonial (YouTube) describing technicians' experience using ServiceTitan Mobile 2.0. Speakers praise easy usability and emphasize access to customer history, prior estimates and invoices, stored photos, and technician notes (e.g., access instructions, warnings) that increase technician confidence and improve customer interactions.

ServiceTitan is so easy for the technicians themselves to use so you may have had this amount of information. Hopefully it was because you were there before. Now with Servicetitan, I mean it's you.
Having the history is a huge advantage. Service Titan makes me feel more like an expert. When I walk up to the customer's door we get tons of information that we need before the job.
You can actually go and look have we been there before? Go through previous estimates that have been given, previous invoices that have been given. I can also look at photos that other technicians have taken. It's all stored right in Service Titan for that customer.
You're confident, knock on the door, you know you know what you're going into and if you're confident the customer is.
Confident to be able to read the notes like please go to back door or the customer has an aggressive dog so don't try petting it. It's so helpful.