Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Techs Love ServiceTitan - Lee's Air - HVAC

20 Jul 2017 · 1 min

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A short YouTube testimonial (Techs Love ServiceTitan - Lee's Air - HVAC) in which HVAC technicians describe how ServiceTitan improves their daily work: provides pre-visit information (previous visits, offers), sends dispatch info with tech photo and bio, includes inspection forms and allows photo attachments to invoices so customers can see issues without physical inspection, streamlines building estimates (enter once), simplifies accepting payments, auto-sends post-job review emails, and offers a dashboard that tracks performance and motivates technicians. The speaker endorses ServiceTitan as making work efficiency and workflow noticeably better.

Service titan makes me feel more like an expert. When I walk up to the customer's door, we get tons of information that we need before the job. You can see whether you've been out there before, what's been offered. You don't have to knock on the door. Okay, so what's your issue?
As soon as we hit dispatch, it sends our picture, our little bio.
It has the inspection form. They can see exactly what we've done. We can use photographs. We take a picture of a potential issue, and we can attach it to their invoice on servicetight, and they can exactly see the what's going on. They don't actually have to crawl up to the roof or crawl into the attic. With us, you can build an estimate. You input the information once it's there. You don't have to rewrite it. You don't have to photocopy. You don't have to do anything. Accepting payments is by far the easiest to do. It just makes the job a lot easier. Flows a lot easier.
As soon as we finish out a job, it automatically sends an email. How was your visit? Leave us a review. I'm very competitive. During our lunch breaks, we pull up what they call the dashboard. Being able to to track everything keeps me motivated, keeps me driven to keep trying to push and push. Okay. They're like, can you do one more call? Of course I can. I need to make sure I'm on top. You might think that it's gonna be a lot harder than it really is. It's just a different way of doing it, and it's gonna make a huge difference on you.
It's gonna make your work efficiency a lot better. You can't go wrong with service.