Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

To Grow My Plumbing Company, I Had to Step Back

25 Apr 2025

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Transcript excerpt from a YouTube interview discussing leadership and business growth in a family-owned plumbing company. The speaker reflects on personal change since the last episode and identifies delegation—stepping out of day-to-day details—as the key barrier to scaling the business.

When our last episode aired. It's been about at least maybe a year, year and a half, maybe two years. What has changed about you in that time as a leader, as an operator? What have you learned that has really transformed yourself or your business, even in a small way?
I need to delegate more. I need to get out of the details. I love it because it's my baby and it's my dad's company, and plumbing is in our blood. But I am the biggest impediment to my own growth, and I need to delegate to people so that they can help us scale to the next level.