Transcript of a customer service call between Anna (Free2Grow representative) and customer William Brown reporting an air conditioning issue. The call covers symptom description (AC not cooling: thermostat set to 72°F, actual 79°F), scheduling a technician visit (appointment set for Thursday, May 22, 8am–12pm window), service fees and surcharges, payment options, and pet/household notes.
Questions this video answers
Thursday, May 22, from 8am to 12pm (customer scheduled for that window).
Thermostat set to 72°F but indoor temperature reading 79°F; AC not blowing cold air.
$114 (weekday service fee for non-members).
$104 (weekday service fee for members, plus 20% discount on repairs).
$5 fuel surcharge included in the service fee.
Thank you for calling Free2Grow services. My name is Anna. How can I make this easy for you?
Today I got up and my air conditioner's not blowing cold air.
You've called the right place. We have expert technicians ready to help and in many cases, we can complete repairs the same day. Let's get you taken care of. Could you tell me a bit more about the issue you're experiencing with your air conditioner?
I set my thermostat for 72 degrees, and right now it's 79 degrees. And I just need somebody to come check it out.
Thank you for sharing those details. It definitely sounds like something we can help with. Let's get you on the schedule so we can have a technician take a look. May I have your name? And could you please spell out your last name for me?
Yeah. My name is William Brown. My last name. B, R, O, W, N. Thank you, William.
Perfect. I'd be happy to schedule this for you. Our soonest availability is today, Wednesday, May 21, from 12pm to 5pm does that work for you or would you prefer a different time?
No, I'm not going to be home today. What else you got?
No problem at all. How about tomorrow? Thursday, May 22? We have availability from 8am to 12pm or from 12pm to 5pm Would either of those work for you?
Yeah, tomorrow would be good.
Great. I've got you scheduled for tomorrow, Thursday, May 22, from 8am to 12pm While we don't offer exact arrival times, we'll give you a courtesy call 30 to 45 minutes before we arrive. Most repairs are completed the same day, so you won't have to schedule another visit. Does that sound good?
Yeah. How much does it cost for you guys to come out?
Great question. For H VAC services on weekdays, the service fee is $114 for non members. And if you are a member, it's $104 with a 20% discount on repairs. There's also a $5 fuel surcharge included in the service fee. Your technician will provide an upfront estimate for any repairs before moving forward. Does that work for you?
Yeah. What kind of different payment methods do you guys offer?
We offer several convenient payment options. You can pay using a credit card, cash or check. Payment is due at the time of service. If you're having a new H Vac unit installed, we also offer financing options which the technician or comfort advisor can discuss with you during the appointment. You're all set for your appointment tomorrow. Thursday, May 22, from 10am One other thing are your.
Are your dogs? Because I have two dogs, but one of them is a Golden Doodle, so he's kind of nice.
Oh, that's a great question. Our technicians are generally comfortable around pets, but it's always helpful to let them know in advance. If you can keep your dogs in a separate area during the visit, it'll make things easier for everyone. Your Golden Doodle sounds adorable, though. Anything else I can assist you with?
