Brian KaskavalciyanCo-Founder, The Wealthy Contractor Inc. · I want to help you create more Success, Wealth and Freedom!

Are hidden bottlenecks costing you cash?

Name: Are hidden bottlenecks costing you cash?
Uploaded: 2025-08-19T20:16:22+00:00
Duration: 34 s
Channel: Brian Kaskavalciyan
Description: In this segment, the speaker outlines a key performance indicator (KPI) that measures the time from a sales closing to a technician’s on‑site…

19 Aug 2025 · 1 min

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In this segment, the speaker outlines a key performance indicator (KPI) that measures the time from a sales closing to a technician’s on‑site measurement, targeting a maximum of four days. To achieve this, the organization re‑engineered its workflow by introducing a digital contract that can be sent instantly from the salesperson’s device, and by establishing an on‑duty scheduler who, before the salesperson leaves the customer’s home, books the technician’s availability and confirms the measurement appointment. These changes streamline the handoff, eliminate delays, and align the process with the four‑day KPI, illustrating how hidden bottlenecks can be identified and removed to protect revenue.

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From the day a sale is made till we get a job tech out there to measure it was a key performance indicator. And we came up with 4 days. So in order to get the 4 days, we had to re-engineer our process. One of them, we needed a digital contract so the sales rep can hit send from the home and the office has the contract. So another key thing was before the sales rep leaves the home, they call a person who's on duty and that person schedules the tech measure. That person has the availability in the book. And can schedule the tech measure. So 4 days was what we measured against.