Brian KaskavalciyanCo-Founder, The Wealthy Contractor Inc. · I want to help you create more Success, Wealth and Freedom!

In Home Improvement Businesses EVERYTHING Gets a Process

Name: In Home Improvement Businesses EVERYTHING Gets a Process
Uploaded: 2024-02-16T13:00:42+00:00
Duration: 15 s
Channel: Brian Kaskavalciyan
Description: In this segment of the YouTube video, Brian Kaskavalciyan and a co‑speaker discuss why every function in a home‑improvement business must operate under a…

16 Feb 2024 · 0 min

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0:15

In this segment of the YouTube video, Brian Kaskavalciyan and a co‑speaker discuss why every function in a home‑improvement business must operate under a documented, repeatable process. They illustrate the point with three core areas: the sales team must follow a step‑by‑step script rather than relying on personal charisma; the organization of customer folders must be uniform so that each file looks identical when passed across the office; and the call‑center must adhere to its own system, with lapses in compliance identified as the cause of recent problems. The overarching message is that consistency through systems drives efficiency and prevents errors across the business.

You said, I followed the steps. So when you go in to sell something, you didn't just go in there as, oh, look at me, I'm Ken, I can sell anything. Following the steps was not only in sales, was it?
No, it's in every process that we do. I mean, the way you designed a folder. I mean, we have a folder and there's every little thing on there and every folder comes across the table the same exact way. Everything is a system. Yeah, call center. Absolutely. I mean, that's why we had a problem because they weren't following the system.