When an owner stops doing the work, they first hire a salesperson to replace themselves, then document processes in manuals so anyone can follow them, then split office jobs into separate roles for sales, scheduling, and service. Specialization makes the business scalable.
After you did, so you replaced yourself as a salesperson, which basically freed you up now to work on the business. So you went to work on manuals. What'd you do after that? What was next?
Well, what was next after that is we didn't have a smaller company. We had, right, we had people in the office that did everything, and it was really starting to separate out like different departments at that point. You know, it was started with sales, but then it's like, okay, well, we have 3 people in the office that answer the phone. They answer the phone, they set up appointments and they schedule installs and they schedule service. And it's like, all right, you know what, if you're doing— again, like we kind of talked about, right, like narrowing the focus— well, it was like, all right, we need to start splitting things up so we can narrow the focus of what we're doing and become better at
