The reason I choose the Philippines over the U.S. for customer support

Name: The reason I choose the Philippines over the U.S. for customer support
Uploaded: 2025-08-14T16:58:32+00:00
Duration: 1 min 29 s
Channel: Dwight Calwhite
Description: This content was created by Dwight Calwhite. This content was uploaded by Dwight Calwhite. This is a YouTube video titled "The reason I choose the…

14 Aug 2025 · 1 min

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This content was created by Dwight Calwhite. This content was uploaded by Dwight Calwhite. This is a YouTube video titled "The reason I choose the Philippines over the U.S. for customer support" (created 2025-08-14T16:58:32Z). It is a first-person monologue/presentation in which the creator explains why they hire customer service staff in the Philippines for their hospitality business (Views LLC): strong English skills, much lower labor cost (cited ~$500/month vs ~$3,000 in the U.S.), cultural traits like empathy and respect, and remote-ready documented processes supported by software and Zoom. The speaker references prior experience building remote teams at Apigee, praises an executive assistant named Leah in the Philippines, notes they also hire Americans but expect to keep Philippines-based support, and invites viewers to schedule a free 15-minute consultation at calwhite.com.

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As my hospitality team grows, I'm hiring more people in the Philippines, and here's why. First, English is their native language, and many speak it with almost no accent. That's a huge advantage for customer service. Second, the cost difference is dramatic. A full-time entry-level virtual customer service position earns about $500 a month in the Philippines versus around $3,000 here in the US. But cost isn't the only reason. I've found their culture is brimming with empathy, compassion, and respect—qualities that are priceless when it comes to taking care of guests. I've We've also built business systems that don't require in-person instruction. Every process is documented, supported by software tools, and guided by a clear mission statement. Zoom still lets us connect face-to-face when needed. The real key is hiring motivated, trustworthy people from the start, then fostering a culture of problem-solving and mutual appreciation, something I learned while building a remote team of software developers for 15 years at my web tech business Apigee. I'm especially grateful for my executive assistant Leah in the Philippines. She's proactive, friendly, organized. Truly the most helpful person in my life, and she's been instrumental in building our hospitality business, Views LLC. I do hire Americans as well, but with guests preferring self-check-ins and text messaging becoming standard, I don't see our customer service team reshoring anytime soon. The Philippines will remain a cornerstone of our success. I'd like to learn more about your business. Go to calwhite.com to schedule a free 15-minute consultation with me.