Three ways to lose a construction dispute: ignoring the contract and relying on phone calls, writing emotional letters aimed at your opponent instead of the record, and staying passive. Win by following the contract strictly, drafting formal letters that cite clauses and document events, and flooding the dispute with paperwork to force the other side to respond.
Chapters
Here are 3 ways to lose a dispute on a construction project. The first thing is don't follow the contract at all. Just ring them, chat to them, have arguments on the phone, have arguments in meeting rooms. Next thing is write a letter that has your whole story in it, your opinion, full of emotion, full of I's, we's, and this happened, that happened. And last thing is just be quiet, don't do anything else, just leave it like that and hope things work out. Instead, what you need to do is you need to follow the contract exactly in parallel to having discussions. You need to write letters that is not for them. You need to write a letter that for someone else who could be reading this in the future. So you need to tell the whole story of this is what happened, and after that, here's what the contract says, here's how we comply with the contract, here's what to do next. Last thing is you wanna be the squeaky wheel. You wanna kill them with paperwork. So the more stuff that comes in, the more they're gonna take you seriously and the more they're gonna take action, and that's what we want.