Cian BrennanFounder, Quantum Contract Solutions · Founder

How not to get paid on a construction project

Name: How not to get paid on a construction project
Uploaded: 2022-10-04T00:00:01+00:00
Duration: 37 s
Channel: Cian Brennan
Description: In this short instructional segment, the presenter explains that reacting emotionally to payment disputes on construction projects—shouting, losing your…

4 Oct 2022 · 1 min

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In this short instructional segment, the presenter explains that reacting emotionally to payment disputes on construction projects—shouting, losing your cool, and being hot‑headed—will likely cause the other party to refuse payment. Instead, he advises contractors to remain calm, factual, and composed, delivering information politely even when cash‑flow pressures exist. By staying cooler than the other side, contractors increase the chance of a favorable payment outcome.

Chapters

Do you want to know exactly how not to get paid on a construction project? Well, the first thing you need to do is get super emotional about any sort of dispute that you have. If you've got a dispute, get really, really emotional, lose your cool, shout at them, whatever you need to do, do that, because that's going to make them feel like they really just don't want to pay you. So I see it all the time in our business that people get really, really hotheaded and emotional. The best thing you can do instead is to be very calm, factual, Be calmer than them if you can, and just give them the information in a real calm way. Even though you know it matters, I know they've got cash flow issues, all that, it's a big deal, but the calmer you can be, the more you're going to get a better outcome.