Clients think contractors are out to scam them. Contractors think clients won't pay. The speaker argues the truth is messier: contractors don't understand how clients actually work, and that gap breeds mistrust on both sides.
Chapters
Sometimes from the client side, the perspective of the contractors, they're always chancing their arm, they're always trying to get, you know, blah, blah, blah. And the perspective from the contractor side to the client or the subcontractor is that, you know, the client is just, you know, will do me over, will, is intentionally trying to put me out of business or doesn't want to pay me or, and so, you know, it's not really binary. It's not black or white, right? It's a continuum. Sometimes it's, you know, it's so the truth lies somewhere in between there. It's not always the truth. And so really what I learned from the client side was that the contractors don't understand what happens internally, right? They don't understand that the contract is so important. No one doesn't want to pay you.