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In this concise Italian monologue, Corrado Fontana argues that success in any crisis hinges on the ability to detach from emotions and act rationally. He introduces the metaphorical “law of frost,” which states that one must not become emotionally attached to outcomes. Fontana explains that the brainstem (the “tronco encefalico”) can freeze under stress, causing panic and irrational behavior. He stresses that crises are a constant in history, and those who win are the ones who maintain rational focus. Consequently, he urges leaders to concentrate on defining a clear, coherent trajectory for their organization and to communicate it consistently, so customers perceive a sensible direction and trust the leadership.










