Should you guarantee an outcome to your client?

23 Sept 2026 · 0 min
0:14

Dan Mall owns 40 pairs of Jordan 1s because of "Be Like Mike," but Nike never promised he'd play like Michael Jordan. He questions why service providers feel they need to guarantee outcomes when product brands don't.

More from Dan

13:18
youtube.com

Why Nobody Hires Junior Designers Anymore (It’s Not AI)

2w ago
20:09
youtube.com

How to Present a Proposal to a Client (No More Waiting to Hear Back)

4w ago
0:36
youtube.com

Why Clients Ghost After Your Proposal (And What to Do Instead)

1mo ago
0:50
youtube.com

Don’t know what to charge a client?

1mo ago
24:20
youtube.com

How Much Should You Charge for Web Design? (One Rule, Five Formulas)

1mo ago
0:39
youtube.com

I’m getting better at YouTube

1mo ago
1:18
youtube.com

The Kickoff Meeting Strategy That Wows Every Client

1mo ago
0:41
youtube.com

Your Pitches Are Failing Because of This

1mo ago
0:48
youtube.com

The “Oil Change & Pizza” Problem

1mo ago
1:00
youtube.com

Why You Should Reject 50% of Paying Clients

2mo ago
0:38
youtube.com

The Most Toxic Advice I Hear From Agency Owners

2mo ago
See all content