3 Ways to Hire Better for Restaurants

6 Mar 2023 · 1 min

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0:59

A short YouTube video by Donald Burns giving three practical tips for independent restaurants to improve hiring and attract higher-quality staff. In the provided transcript excerpt the creator frames the problem (difficulty getting “A players”) and presents two actionable recommendations so far: (1) prepare clear job descriptions and expectations to reduce turnover and enable focused interviewing, and (2) use behavioral interview questions to elicit past examples that predict future performance, especially for guest service, problem-solving, and teamwork.

Chapters

If you're an independent restaurant having a hard time getting top down on your team, take some notes because here's three ways you can interview better and get more a players. Number one Prepare clear job descriptions and expectations. Before conducting any interview make sure you have a clear understanding of the role you're hiring for and the expectations that you have for that position. One thing that leads to turnover is unclear expectations. Doing this is going to help you ask more relevant and focused questions during the interview and assess the candidate's qualifications more effectively. Number two Use behavioral interview questions. Behavioral interview questions ask candidates to describe specific situations that they may have faced in the past and how they've handled them. This type of questioning can really provide insight on how the candidate's going to perform to similar situations in the future because behavior predicts performance now. You can be particularly useful if you're evaluating people like for guest services, problem solving and teamwork.