A short conversational excerpt from a YouTube video by Donald Burns discussing how hiring "A-players" reduces the need for micromanagement, allows managers to delegate and step away, and leads to substantial operational improvements: fewer staff, similar sales, lower costs, and much higher profitability driven by process focus and attention to minor details.
I didn't know a players. Like, I didn't know you can tell them to do something and then walk away. Pay me a little bit more money. And they work for two people.
Look at you, like now. I mean, you had 19 members, now you got 10. You got half the staff.
Yeah.
You do just the same amount of sales and you're like five times more profitable than you were before.
Oh, yeah, yeah. Also, the process, like cutting down, you really focus in on just little things like minor details, and then those added up will just cut costs and cut labor, and you're just running a super smooth operation.
If your restaurant only works because you work 80 hours a week, it doesn't work.
