Donald Burns delivers a short, advice-focused YouTube monologue arguing that attention to detail distinguishes outstanding restaurants from average ones. He describes the "restaurant person" as obsessed with small things, willing to go the extra mile to ensure service and food are perfect, and committed to staying current with trends and technology.
The restaurant business is really a game of inches. And the difference between being outstanding and being average is the attention to detail. The restaurant person is obsessed with making sure all the little things are done right. Restaurant person will go that extra mile to make sure everything perfect. They will spend the time and energy to make sure the service and the food are outstanding. They're the ones who are going to stay on top of trends and also stay up with technology.
If your restaurant only works because you work 80 hours a week, it doesn't work.
