A short leadership-focused talk by Donald Burns emphasizing the necessity of feedback, coaching, and accountability to help team members learn, grow, and become more successful. The speaker frames negative feedback not as punishment but as a tool for development and mentorship.
I know you want your team to be successful. You want to give them the tools they need to be successful. You don't want to hurt or embarrass them, and you don't want to give them any negative feedback. Negative feedback is not just about telling them what they're doing wrong. It's about helping them learn and grow. It's about coaching them to be better. It's about leading them to step up and be more successful. If you're a leader, you must give your team feedback. You must hold them accountable. You must let them know where they stand. And the way to do that is to be a coach and a mentor.
If your restaurant only works because you work 80 hours a week, it doesn't work.
