Donald Burns contrasts a "training culture" (one-off onboarding followed by little ongoing development) with a "learning culture" (continuous development led by committed leaders). He emphasizes that culture starts with leaders, offers concrete learning habits (reading, podcasts, videos), and gives a coaching maxim: 'Train them until they can't get it wrong.'
A training culture and a learning culture are quite different. Training culture is when I train people, when they first get hired, I give them the standard three or four day training, then I turn them loose, say, go, go, go. And then I never train them again. That's totally wrong. A learning culture is where you're constantly learning, developing, and who does it start with? As a leader starts with you. Culture flows down, not up. Culture starts with you. You have to be committed to learning, to getting better. Reading books, listening to podcasts, watching videos. There's tons of stuff you can do. Do not train your team until they get it right. Train them until they can't get it wrong.
If your restaurant only works because you work 80 hours a week, it doesn't work.
