Cultivate Your Secret Sauce! Elevate from Good to Outstanding. #Culture #TeamSpirit #SuccessRecipe

31 Jul 2024 · 0 min

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Donald Burns argues that organizational culture is the "secret sauce" that separates good restaurants from outstanding ones. He warns that toxic cultures can destroy restaurants—staff won't stay and guests won't return—and frames culture as the restaurant's "soul," urging owners/operators to do whatever it takes to preserve it.

I'm telling you, culture is the secret sauce that separates the good from the great from the outstanding. Unfortunately, plenty of restaurants with potential have been killed by toxic cultures. No one wants to work in a toxic environment. And guests won't continue to return if the culture is unattractive. Culture, to me, is the soul of a restaurant. And what would you do to save your soul? Whatever it takes.