Discover the Power of Core Values! #RestaurantManagement #RestaurantSuccess #Corevalues

6 Nov 2023 · 1 min

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Donald Burns delivers brief, practical advice on the centrality of core values for businesses (targeting restaurants/management). He uses the Alice in Wonderland/Cheshire Cat anecdote to illustrate that without defined values/mission you lack direction; he recommends creating simple, memorable core-values/mission cards, having staff carry them, and regularly spot-checking team members to ensure they know and live the values.

Chapters

Talk daily about your core values and your mission. Core values are your compass. Remember, like Alice in Wonderland, she walks up to the Cheshire Cat and asks, which way? You know, which way should she go? And he asked, well, where do you want to. Which way do you want to go? She goes, I don't know. I don't care. He goes, well, any road will take you there. Same thing if you don't know your core values. Core values are everything. All my clients have a core values mission card that I make for them and I make them carry them around. I always spot check their team. Anyone on the team, I'll say, what's the core values? If they can't tell me, I go find the owner right away. And if you notice too, I don't get fancy. You want stuff that's easy for your team to remember. Your core values have to be a reflection of you because you have to live them.