Short excerpt from a YouTube video (speaker: Donald Burns) arguing that business problems are fundamentally people problems caused by communication failures. He categorizes communication issues into three types—miscommunication, lack of communication, and unclear expectations—and emphasizes the leader’s responsibility to set precise expectations.
You have to establish clear expectations. All business problems are people problems, but all people problems are communication problems. And those communication problems are either three things. Either miscommunication, lack of communication, or lack of clarity on expectations. I told them to sweep the floor, but they didn't do a good job. Why? Because I did not set the expectations. I didn't tell them exactly how I wanted it done. Now, if they don't care, then that's not your problem. That's their problem. If I have a miscommunication problem, the first part is always on my responsibility as the leader meter.
If your restaurant only works because you work 80 hours a week, it doesn't work.
