A short interview excerpt from a January 3, 2026 YouTube video in which a restaurant owner describes losing their franchise during COVID—experiencing looting and closure—and seeking business-focused help by contacting restaurant coach Donald Burns. The speaker explains why they prioritized a specialized coach over a therapist and recounts the initial contact and decision to work with Burns.
I was in the brinks of trying to decide what I was going to do next because I had just lost everything from COVID and that just meant terminating my franchise and getting looted all within the same month. And so I was like, actually, it's.
Funny, I remember seeing a picture of you, like, sitting on the ground with your shoes.
Yeah.
And just. The place is just destroyed.
Destroyed. And then I had to make a lot of difficult decisions within a small amount of time. And just like anyone dealing with a crisis that's induced, I just didn't know which way to pivot and what would be my next turn. And I literally am, like, connecting online and looking like Googling like the best restaurant coach, because I recognized a therapist is just not enough for this problem. And so I was like, therapist was not enough. She's like, I handle personal problems. I know nothing about business. I'm, like, online looking for, like, who is the best of the best. And your name was the top. And I am just so thankful that you answered my email. And then we had a great conversation. And even though I met, like, a few people online, you always, like, stuck out. And I just had this, like, gut instinct to go with you. And I'm so glad I did.
Yeah, it's been a. And I have to tell you, I am so proud of the woman and the businesswoman you've become.
