Game on with skills, but it's character that scores the win! #Skills #Character #RestaurantSuccess

13 May 2024 · 0 min

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0:22

Donald Burns (YouTube, May 13, 2024) delivers a short advisory message to restaurant owners/operators: while skills can get someone hired, character and heart determine who lasts and succeeds at the highest levels. The clip warns against valuing skill alone and urges evaluation of character when building teams.

Skills get you into the game. Character keeps you there. There's a lot of incredibly talented people who work in the restaurant industry, yet they don't last because they don't have the character to sustain playing the game at the highest levels. Too many times, owners and operators are impressed by skill alone. You need to really make sure the person has the character and the heart to be able to maintain a spot on your team.