Grounded leaders build grounded restaurants.

4 Feb 2026 · 1 min

Watch on YouTube

0:41

In this brief interview segment, Speaker A reflects on how participation in a community-based TRC (Team Resilience Coaching) method has transformed their leadership style. They describe becoming more grounded, handling stress and conflict with composure, and focusing on problem‑solving rather than reacting. Speaker B highlights concrete actions taken, such as "cleaning house" by removing underperforming "C players" to protect the team, and uses a family‑centric eating metaphor to illustrate the priority of ensuring the well‑being of the core group. The exchange underscores a shift toward deliberate, family‑oriented decision‑making and decisive personnel management as part of building a resilient restaurant operation.

How would you say your leadership style has evolved since becoming part of this TRC method in the community we have?
I'm a lot more grounded. I, like, handle stress more gracefully. You know, problems come, and it's like, not an automatic freakout, but, like, okay, like, what's the problem? What's the solution? How do we make it better? I'm not so afraid of conflict.
Oh, no. You actually been really good lately. You cleaned house at one point, you're just like, that's it. I'm done. I'm just cleaning house, and I'm just getting rid of all the C players. Right.
You got to do what you got to do. And you.
Finally, like, you know, and I think I use the metaphor. If it comes down to them eating or you eating, who do you want to eat? It's like, I want my family to eat.
All right. Yeah. Do what you gotta do.
Yeah.