Short conversational clip (YouTube interview) where Donald Burns and another speaker discuss the TRC method as an approach to solve business problems by addressing people issues; the excerpt asks how implementing TRC immediately changes team dynamics and operations in a restaurant context.
All business problems are people problems. And the TRC method and coaching works on the people problems.
Yes.
Now, when people implement the TRC method, what immediate changes tend to occur in the operations as far as, like, team dynamics?
Right. When you're implementing, especially the core value stuff, you see who's on board, so you see who's giving pushback. This is something that, that you taught me as well. And so you have A, B and C players. Once you start getting A players inside your restaurant, everything changes. You can teach people things, you can start implementing things. People. Listen, you're not micromanaging.
If your restaurant only works because you work 80 hours a week, it doesn't work.
