Brief YouTube transcript in which Donald Burns advises restaurant hiring managers to prioritize cultural fit over teachable skills. He recommends observing candidate interactions with both interviewer and team, assessing enthusiasm for the restaurant’s mission, and involving current staff in interviews and feedback because they will work alongside the hire.
Skills can be taught, but cultural fit cannot. You need people who align with your values, your work ethic, and your team dynamics. During the interview process, pay attention how candidates interact with you and also with the team. Are they enthusiastic about your restaurant's mission? They seem like they would get along with your existing team. Don't be afraid to involve your team in the hiring process. Let them meet the candidates and also allow them to provide feedback. After all, they're the ones who are actually going to be working side by side with this new hire.
If your restaurant only works because you work 80 hours a week, it doesn't work.
