A short motivational monologue by Donald Burns urging listeners to be honest and to refuse tasks that conflict with their values. Burns contrasts saying "can't" (lack of control) with saying "won't" (a values-based refusal), arguing that "I won't" signals confidence and helps people stand up for what they believe in.
It's always better to be honest. If you don't want to do something, please don't say yes and then do a half assed job. You know that's probably the greatest sin out there is succumbing to mediocrity and doing poor performance due to poor commitment. Can't says it's not in your control or power? Won't says it goes against your core values and your moral compass. Now which one would a confident person use? I won't always tips the power scale in your favor. You stood up for something you believe in and the world needs more people that are willing to stand up for what they believe in.
If your restaurant only works because you work 80 hours a week, it doesn't work.
