This short transcript is from a YouTube video by Donald Burns offering a plan to attract top restaurant talent. The first (and only) chunk emphasizes Step 1: change the owner's mindset—treat staff better than yourself, embrace true hospitality, and view yourself as a host of others' experiences.
Stop struggling to find restaurant staff. Now sit down and take notes, because I'm about to show you a plan for getting top talent for your restaurant. Step one, you gotta change your mindset. Now, this step seems easy, yet it's gonna be the one that makes or breaks the other. So let's really address it first. Like 90% of all the bar and restaurant problems, you are your own worst enemy. The good news is, you're also your best solution. You need to treat people better than you treat yourself. And this goes back to embracing what hospitality really means. You're the host to other people's experience.
If your restaurant only works because you work 80 hours a week, it doesn't work.
