A short YouTube talk (Donald Burns) about leadership in a hospitality group. The speaker emphasizes that leaders must model the behaviors they expect—sharing a personal example of giving up drinking to set a professional example for staff—because team members watch leaders’ actions closely.
I spent a lot of time here recently talking with, you know, kind of each department leader that we have within our little hospitality group and you look at the things that they want to become better at in their life if I'm not doing those same types of things and give them something to hopefully try to aspire to. You know, I said I don't drink anymore. I used to a lot and when I was you know, our team would look at that and right they would they would look at that and see you know, a rep coming in at noon and you sitting out with them and tasting a couple wines which then turns into a couple liquors and next thing, you know, 12, 15 degrees before noon and they'll see that. And so you have to do like a set example of what you want your team to be like. And you know, nobody says that they won't aspire to being lazy. They need the help that examine.
If your restaurant only works because you work 80 hours a week, it doesn't work.
