Short YouTube talk by Donald Burns arguing that restaurant business problems are fundamentally people problems rooted in leadership; culture is created by leaders’ habits, attitudes, beliefs, and values, and leaders must accept responsibility to change the culture.
All business problems are people problems. And those people problems start at the top of any restaurant organization, and they trickle down. Culture is a living thing that is cultivated and nurtured by leadership. Nine times out of 10, it's at the top. Leaders are always the problem. And here's the thing, they're also always the solution. They just need to swallow their pride and admit that their restaurant reflects them. Your habits, your attitudes, your beliefs, your core values are the foundation of restaurant culture.
If your restaurant only works because you work 80 hours a week, it doesn't work.
