Level Up Your Training! Elevate Expectations & Performance! #Training #Culture #RestaurantSuccess

28 Nov 2023 · 0 min

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0:21

Short transcript excerpt of a YouTube video by Donald Burns arguing that organizations need strong training and a continuous learning culture. Burns highlights that teams don’t rise to expectations but fall to their level of training, and cites McDonald’s ‘Hamburger University’ as an early example of nationalized franchise training.

We don't rise to the level of our expectations, we fall to the level of our training. Did you know McDonald's? Everyone hears the story of McDonald's that they actually started the first kind of national training for all their franchises. They started this thing called Hamburger University. You want to create this environment, this learning culture, where your team is constantly learning, constantly asking, constantly wanting to be better.