In this conversational excerpt, Speaker A and Speaker B discuss how embedding core values—respect, integrity, communication (RICC)—into daily workplace routines creates a strong culture. Speaker A recounts confronting a chef about a breach of these values by presenting a core‑value card and assuming a managerial role, which initially seemed humorous but ultimately led to compliance. They emphasize that formal documentation (sign‑offs) isn’t always necessary; consistent, small actions—like tying trash‑can boxes or labeling items—serve as powerful accountability signals. Speaker B reinforces this with a quote about accountability, noting that how one handles minor tasks predicts behavior in larger ones. The dialogue illustrates how tiny standards generate ripple effects, influencing portion control, waste, and profitability, thereby turning seemingly minor habits into game‑changing operational outcomes.
Chapters
values are RICC— respect, integrity, communication. Um, and just kind of drilling that into them every single day and just having them really understand. You know, we had— I had an issue with like my chef, you know, a few months ago, and I brought the, you know, core value card in front of him and, you know, put my manager cap on because, you know, we have— yeah. Um, and I was like, listen, I'm not messing around. Like, this is you know, this is a breach in our core values and I don't want this to happen again.
You brought some documentation and now we got no problems. I remember you said when you first said like he thought you were joking. Yeah, he was laughing at it.
He thought I was like, dude, no, I'm being that serious.
Dude, no, this is, this is the standard. This is where we're going. And then yeah, I haven't had a problem since.
Yeah, no, I haven't had any problems since then, you know. And I've had multiple conversations over the years and, you know, didn't really think have them sign something would be like more serious. Um, and you know, it's just, uh, just doing like these little, these little things, like, just they go such a long way.
Um, like the little quote on my, on my, on the whiteboard behind me, it says, you don't rise to the level of your ambition, you sink to the, you sink to the level of your accountability.
Yeah, exactly. And like, true, it's like how you do one thing is how you do everything, right? Everything, you know. So like, if I don't see that the tie, that the boxes are tied in the trash can, I go absolutely nuts because I know if they're lazy with that, they're going to be lazy with other things, right? And it's just a simple thing, but it's like, oh Nick, why are you so mad about the boxes? But it's, it's a little thing that could, you know, it's like a ripple effect, right? If you don't do one thing, then you don't label something, and then you over-portion or under-portion, and then it's like I lose money, right? So it's, it's a game changer.
