Short YouTube excerpt (Donald Burns) advising restaurant managers to avoid hiring people who don't fit their culture. Emphasizes that making hiring decisions under pressure (to fill schedules) leads to poor outcomes and recommends always recruiting to avoid rushed hires.
When you play stupid games, you win stupid prizes. Hiring people who do not fit your culture is the number one stupid game most restaurants play. Who you allow on your team to interact with your guests is not a decision that you want to make under the pressure of just trying to fill the schedule. The smart play the smart game is to always, always be recruiting.
If your restaurant only works because you work 80 hours a week, it doesn't work.
