Donald Burns breaks personal accountability into three things you control: what you focus on, what you say, and what you do. Your expectations shape reality. If you believe your staff works against you, that belief becomes true.
Everyone can take personal accountability for three things. One, what they focus on, two, what they say and three, what they do. You have a couple million bits of information flooding your five standard senses. Once that information filters through your brain, everything that happens next is on you. What you expect or focus on, you tend to get much like a self fulfilling prophecy. Focus on the perception that your staff is working against you and you're probably going to be proven right.
If your restaurant only works because you work 80 hours a week, it doesn't work.
