Short advice from Donald Burns on implementing change in restaurants: be aware of operational needs but avoid changing for change's sake; choose changes (battles) carefully; when pursuing changes act with precision and 'ruthless execution' and allow sufficient time for them to succeed to protect culture.
Now, you should always be aware of what's happening in your restaurant and adjust as needed. If there are indeed needed changes. Here's the thing I will warn you. Don't change for the sake of change, or you're going to end up driving your team crazy. Here's where you want to pick your battles very, very carefully. When you find one that you truly believe will move your brand and your culture forward, act with precision and ruthless execution and give it time to succeed. Nothing kills culture faster than giving up way too soon. When things don't happen as fast as you'd like.
If your restaurant only works because you work 80 hours a week, it doesn't work.
