Short YouTube clip by Donald Burns arguing that world-class restaurants rely on robust operational systems to reproduce exceptional guest experiences, and that designing systems is a different skill from holding teams accountable to use them effectively (speaker gives an anecdotal contrast).
The backbone of a world class restaurant is a robust set of systems that ensures seamless operations. The finest dining establishments manage to replicate exceptional experiences for their guests time after time, thanks to their meticulous design of systems. Here's a little inside secret. Many people don't know that someone who's great at creating systems might not be great at holding the team accountable to use those systems. I mean, I know quite a few pilots who can't build a plane, and I know some engineers who I wouldn't want to fly a plane. See, one skill doesn't necessarily mean they'll be good at the other side of using it effectively.
If your restaurant only works because you work 80 hours a week, it doesn't work.
