Donald Burns and a co-speaker argue that stronger teams enforce one simple rule: everyone calls out problems instead of walking past them. Attend the meetings, speak up, and address issues when you see them, not just when leaders tell you to.
There's a misconception that people think that someone only on leadership team has the right to say something. No, everybody should say something. Everybody. Everyone's accountable for the standards, no matter who they are. From the top. Yeah.
These are just simple things that most people don't even think about. I always tell people, don't miss your coaching calls. Don't miss your weekly calls. You'll just get little tidbits of information. Like, don't walk past a problem is a huge thing. Like if somebody hears that. It's such a simple thing, but people don't really think about things like that.
If your restaurant only works because you work 80 hours a week, it doesn't work.
